📦 Shipping & Delivery 1. Do you ship to the United Kingdom? Yes, we ship across England, Scotland, Wales and Northern Ireland. 2. How long does delivery take? Delivery typically takes 4–10 working days, depending on your location within the UK. You will receive tracking details once your order has been dispatched. 3. Will I need to pay customs fees or import charges? No. All applicable taxes and duties are included in the final price. You will not be charged additional fees upon delivery. 4. How can I track my order? Once your order ships, you will receive an email with a tracking number to monitor your delivery. 5. What happens if my parcel is delayed? If your order has not arrived within the expected timeframe, please contact our support team and we will assist you promptly. 💳 Payments & Security 6. What payment methods do you accept? We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal and other secure payment methods available at checkout. 7. Can I pay in British Pounds (£)? Yes. All UK orders are processed in GBP (£). 8. Is my payment information secure? Absolutely. Our website uses SSL encryption and complies with UK data protection regulations. 🔁 Returns & Refunds 9. Can I return a product if I change my mind? Yes. Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. 10. What condition must the product be in? For hygiene and safety reasons, beauty and health products must be unused, unopened and in original packaging to qualify for a return. 11. How do I request a return? Please contact our customer support within 14 days of delivery. We will provide return instructions. 12. Who covers the return shipping cost? Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. 13. When will I receive my refund? Refunds are processed within 5 working days after we receive and inspect the returned item. 14. What if my item arrives damaged or faulty? Under the Consumer Rights Act 2015, you are entitled to a replacement or refund for faulty goods. Please contact us within 48 hours with photos of the issue. 💄 Product Safety & Compliance 15. Are your products compliant with UK regulations? Yes. Our products comply with applicable UK safety and cosmetic regulations. 16. Are your products cruelty-free? Yes. Our products are not tested on animals. 17. Are ingredients clearly listed? Yes. Full ingredient lists are available on product pages and packaging. 18. Are your products suitable for sensitive skin? We recommend reviewing the ingredient list carefully. If you have sensitive skin or medical conditions, consult a healthcare professional before use. 19. How long does it take to see results? Results vary depending on the product and individual use. Consistent application as directed provides the best outcome. 📞 Customer Support 20. How can I contact you? You can reach us via email through our Contact page. We aim to respond within 24–48 working hours.